Are you a franchisee or franchisor in the midst of a legal dispute?

Perhaps you’re considering entering into a franchise agreement and wonder how franchising works. Whatever the case may be, it’s important to have a thorough understanding of franchise litigation.

In this blog post, we’ll explore common legal issues in franchise arbitration or litigation and best practices for mitigating risks. This will highlight the importance of understanding the legal landscape within the franchise business model.

By implementing these best practices and seeking professional legal advice, both franchisees and franchisors can effectively navigate franchise litigation and protect their interests.

Franchise dispute resolution can be costly and complex for both franchisees and franchisors alike

Franchise arbitration or litigation (“dispute resolution”) is costly and complex for both franchisees and franchisors for several reasons:

  • Complex legal issues: Franchise dispute resolution involves a complex mix of contract law, legal compliance, antitrust law, and intellectual property law. These legal issues require specialized knowledge that only experienced franchise attorneys possess.
  • Large franchisor resources: Franchisors often have substantial resources and legal departments to defend themselves in disputes. This means that franchisees may need to expend significant resources to mount a successful challenge.
  • Small franchise owner resources: In contrast, franchisees tend to have limited financial resources and may struggle to mount a successful legal challenge against a large franchisor for compliance issues, etc.
  • Discovery costs: Discovery is the process of gathering evidence in a legal case. This process can be time-consuming and expensive, especially when dealing with complex commercial relationships and franchise agreements.
  • Trial/Hearing costs: If a franchise case goes to trial or arbitration, the costs can be significant. Litigation involves numerous pretrial motions, depositions, witness interviews, and expert testimony, all of which can add up quickly in terms of attorney fees and other expenses.

Common legal issues in franchise litigation

  • Breach of contract: This involves the violation of terms or stipulations contained in a franchise agreement.   
  • Misrepresentation: This occurs when a franchisor makes an untrue statement or withholds key information that is needed by a franchisee to make an informed decision about investing in the franchise.
  • Violation of state or federal laws: There are certain rules and regulations, such as antitrust laws or employment laws, that franchisors must follow when operating in a particular state or country.  
  • Intellectual property infringement: This occurs when a franchisee infringes on the intellectual property rights of a franchisor, such as trademarks, patents, or copyrights.  
  • Non-payment of royalties or fees: Franchise agreements often require franchisees to pay ongoing fees, such as royalties or advertising fees. If a franchisee fails to make these payments, it can lead to a legal dispute.
  • Territory disputes: Franchise agreements usually grant franchisees an exclusive territory in which to operate their business. If there are disagreements over territorial rights, it can lead to litigation.   
  • Termination of franchise: If a franchisor terminates a franchise agreement, either for cause or without cause, it may trigger legal action from the franchisee.   
  • Non-compete clauses: Franchise agreements may contain non-compete clauses that restrict franchisees from operating a similar business in a certain area for a certain period of time after the franchise agreement ends. If these clauses are too restrictive, they can lead to litigation.   
  • Discrimination or harassment claims: Franchisees may file legal claims against a franchisor for discrimination or harassment in the workplace.

Best Practices to minimize franchise litigation risks

Here are some general guidelines that can help minimize franchise disputes:

  • Draft clear and precise franchise agreements: Ensure that your franchise agreement is in compliance with all legal requirements and clearly outlines the expectations, roles, and responsibilities of the franchisor and franchisee.
  • Conduct thorough due diligence: Carefully screen potential franchisees and conduct due diligence to ensure that they have the necessary financial resources and experience to operate a franchise. 
  • Provide comprehensive training and support: Offer training and ongoing support to franchisees, so they can operate their businesses effectively and reduce the risk of errors or mistakes that could result in disputes. 
  • Maintain consistent franchise standards: Ensure that all franchise owners operate according to the standards outlined in the franchise agreement and operations manual to avoid complaints from customers or other franchisees.
  • Stay up to date on changes in the law: Regularly review your franchise terms and update your franchise agreements and policies to ensure franchise compliance. Make sure that they comply with any new changes or updates in franchise or business law to avoid compliance issues in business. If you are a franchisor selling in a registration state, current on the required annual registration requirements to avoid costly state administrative actions.

Maintain good communication with franchisees: Regularly communicate with franchisees and address any concerns or issues they may have. This can help prevent disputes and potential disputes.

Mediation is often recommended as the preferred method for resolving franchise disputes

Mediation is recommended for resolving franchise disputes because it is cost-effective, confidential, and quicker than traditional litigation or arbitration.

Franchise business mediation allows both parties to work together with a neutral third-party mediator to find a mutually beneficial solution to the dispute. It also allows both parties to preserve their business relationship and avoid the negative consequences of a long and public legal battle. Business mediation services can also result in a more creative and customized solution to the dispute, rather than simply relying on legal precedent.

Overall, mediation can provide a more efficient and less damaging way to resolve franchise conflicts.

Arbitration and/or litigation will be required under the franchise agreement when mediation is not feasible or successful

Arbitration and litigation are two legal processes used to resolve franchise contract disputes between parties. They help to preserve trust in business relationships.


An arbitration agreement involves the appointment of a neutral third-party arbitrator who listens to both sides of the dispute of the franchise business-to-business relationships. They make a decision that is binding on the parties involved. The arbitrator’s decision is final and can only be appealed in exceptional cases. This process is generally faster, less formal, and more private than litigation.


Litigation, on the other hand, involves taking a dispute to court, where a judge or jury hears the evidence presented by the parties and makes a ruling on the law and facts. The parties involved have the right to appeal the decision of the court. Litigation is generally more formal and time-consuming than arbitration and is generally a more expensive process.
Understanding common legal issues and implementing best practices is crucial

Understanding common legal issues and implementing best practices in your business relationships is crucial for minimizing franchise disputes and protecting the interests of both franchisees and franchisors.

When entering into a franchise agreement, it is important for both parties to have a clear understanding of their respective rights and obligations.

Franchise agreements are typically complex and contain a variety of provisions, including:

  • intellectual property rights
  • advertising and marketing
  • royalties and fees
  • operational standards
  • termination and renewal
  • territory rights

In the event of a dispute, litigation or arbitration can be costly and time-consuming. In addition to legal fees and court costs, franchise litigation can result in lost profits and damage to a business’s reputation. This can be particularly damaging for small businesses and franchisees, who may not have the resources to withstand a lengthy legal battle.

Seek professional legal advice tailored to specific circumstances 

Working with experienced franchise litigation lawyers, such as Kilcommons Law, can help your business navigate the complex legal landscape of franchising and avoid potential disputes, and to navigate franchise litigation effectively.

By taking a proactive approach and implementing best practices, franchisees and franchisors can protect their interests and avoid costly litigation.

Reach out to Kilcommons Law today. We are here for all of your franchise needs.

© Kilcommons Law, P.C. 2023